sharkfire.blogspot.com

I missed this blog. There are a lot of things that I missed to post. December is fast approaching.. Again, I will try to catch up and post the happenings these past weeks.

- Divine's Birthday
- Bezfrhensary
- Nov 9
- First Day of Nesting, First IA
- Graduation from Nesting
- Jhean's post birthday
- Kris Allen Album
- 2012 Trailer
- New Moon Trailer
- Warcraft upgrade

I feel like I'm living a life without a purpose.. or I'm just not living the life I thought it would be..

Someday, these will all make sense..

I can't believe that I still got a hundred score in my last 2 audits. That's 3 consecutive 100. I'm so lucky that the system picked my easy calls. I know if my other calls will be audited, I'll definitely get an Inaccuracy errors or Service Skill errors. I hope this will continue until nesting. Still, I want to be out of this account. I'm still willing to learn more, though. I don't know what would happen this coming weeks.

Since I passed Gating, here comes FYI week. For 5 days, we'll still be taking in calls for 4 hours and our calls will be audited by the QAs but whatever our score will be won't affect our score cards.

First Day of FYI Week...

I don't think I can stay longer with this account. I would like to give up at this point. I was able to handle most of my calls properly, but until when? There are lots of things that I need to be familiar with in this account. Medical terms, procedures, policies and all that stuff. I'm not medically trained, I'm only trained to answer member's inquiries with regards to their benefits and eligibility, which I'm still having a hard time to do. I know it's normal to feel this way because it's my first time to handle a health care account and to speak with the customer with no scripts. I really need to use the remaining part of my brain.

6:00 A.M. At last! Time to stop taking calls. I was surprised that I got a hundred in my very first audit. I'm not expecting it, and I'm the only one who got a hundred in our class. I was very lucky that my easiest call for the day was picked and reviewed. Good Lord! Thanks God!

Tomorrow.. I hope I can still maintain the score. I know in time, I'll learn how to accept this. In time..

November 4, 2009

Since I failed Gating 1, I still need to be gated back for me to be endorsed to FYI week. I was kinda lucky that our trainer, Macky, gated me. I passed.

I'm still not liking the account. It's challenging, I know, but it's really different from the previous accounts that I've been to. I hope I'll be fine in the coming days because I know I will not succeed if I won't show interest with the account. Best of luck for me.

We just finished our Client Specific Training last week and we had our Gating earlier. It’s the first time we took live calls and this will determine if we will proceed to nesting. My gater was one of the QA and I expect that it would be challenging for me to pass this. My first call was kind of difficult because I’m not that familiar on how to handle COBRA inquiries. I really don’t know what to do and what to say to the member. The succeeding calls are still the same. I’m quite familiar with some of the issues but the problem was, I don’t know if I’m doing the right thing or not and I tend to keep on asking. I think it’s better to ask than to commit mistakes and provide the member wrong information. After six calls for more than 3 hours, I was told that I still need to attend Gating 2, which means that I’m not yet endorsed to Nesting.

I’m feeling that this is not the right account for me. I find this account challenging but I don’t think I can still cope up with it. The account is nice, yes it is, but I don’t feel that I’m interested. I’m feeling that I don’t have the will to pass the training. Although I would like to pass, but basing on the calls I received and the knowledge I have right now, I don’t think I will make it. Good luck to me tonight.

SAN FRANCISCO (AFP) - – Legions of Facebook users united in protest, demanding that the world's most popular social-networking service undo recent changes to its home page.

A "Change Facebook Back to Normal" group at the website claimed slightly more than a million members as once again, Facebook's penchant for change triggered ire among users that prefer things remain the same.

"If it ain't broke, don't fix it," a Facebook user with the screen name Carlos Deleon wrote on a protest group chat page.

On Friday, Facebook modified its news feed feature to let members of the world's leading social-networking service catch up on tidbits they may have missed while away from the website.

Facebook now lets members switch between getting real time streams of news or activities taking place, and highlights of what friends have shared online in the preceding 24 hours.

News Feed picks re-cap stories based on factors including how many friends have liked and commented on them.

The Live Feed option funnels updates and news about online friends' activities to Facebook home pages as the information surfaces.

"When we redesigned the Facebook home page last March, we heard from millions of users whose feedback was gathered and considered in developing News Feed and Live Feed," Facebook said in an email response to an AFP inquiry.

"Whenever we launch new products, we listen carefully to our users about what specific changes we can make to improve their experiences on the site."

Some Facebook users on Monday posted instructions describing a way to reset the former news feed mode to home pages by making "status updates" a default option.

"We encourage people to continue to send us constructive, detailed feedback and are committed to using it to inform how we build and improve the site for everyone," Facebook said.

http://ph.news.yahoo.com/afp/20091027/ttc-us-it-internet-facebook-0de2eff.html

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My thoughts:

Yes.. I'm starting to hate this new facebook. I'm not getting the live updates from my friends. The loading is so slow. Most of my friends are no longer sharing videos.

Bring back the old Facebook please!!!

Kakasimula pa lang ng linggo at Double Up na rin ang pangyayari sa loob ng bahay ni Kuya.


Nagswitch na ng houses ang dalawang Kambal. Si Kenny at JP ay nasa House B na at si Toffi at JM sa House A. Nahirapan ang mga kambal sa House B dahil pinaghinalaan agad sila ng mga babaeng housemates.

Samantala, binigyan ni Kuya ang mga housemates ng isang special task na susubok sa kanila kung sila'y handang magsakripisyo ng ilang materyal na bagay na mahalaga sa kanila. Kung anuman ang ilang maibigay ay mapupunta sa mga biktima ng bagyong Ondoy.

Bago matapos ang araw, ipinaalam ni kuya kay JM na hindi naaprubahan ang kanyang notice of leave sa trabaho. Pinapili sya ni kuya kung nais nyang manatili sa bahay ngunit mas pinili nyang magvoluntary exit na lamang dahil mas mahalaga sa kanya ang kanyang trabaho.