Monday, October 24, 2011
Happy Birthday Bez..
October 25, 2011
Today is the birthday of my best friend.. I'm about to greet her at exactly 12 AM but unfortunately I fell asleep and I woke up around 2:30 AM. After I sent her my greeting, she called me. It's been a while since the last time I heard her voice. It's so nostalgic. I miss my high school days, the nights when we always call each other. It's like our day will never be complete without that phone call that will last for hours. My heart started beating fast again. She always make me feel this way. Well, I thought I moved on. She'll always be here, I know that.. It's just hard to let go of this feeling. If only I have the courage and strength to make a stand. Putting all the considerations aside, the chances are really slim. I hope, one day..
I wish her all the best in life, good health, and she'll always be safe. I hope that there'll be a day that I will be able to greet her personally. It's been 8 years since the time I did. I miss you so much Bez..
Today is the birthday of my best friend.. I'm about to greet her at exactly 12 AM but unfortunately I fell asleep and I woke up around 2:30 AM. After I sent her my greeting, she called me. It's been a while since the last time I heard her voice. It's so nostalgic. I miss my high school days, the nights when we always call each other. It's like our day will never be complete without that phone call that will last for hours. My heart started beating fast again. She always make me feel this way. Well, I thought I moved on. She'll always be here, I know that.. It's just hard to let go of this feeling. If only I have the courage and strength to make a stand. Putting all the considerations aside, the chances are really slim. I hope, one day..
I wish her all the best in life, good health, and she'll always be safe. I hope that there'll be a day that I will be able to greet her personally. It's been 8 years since the time I did. I miss you so much Bez..
Wednesday, August 3, 2011
Sunday, June 5, 2011
Transition to Production
June 4, 2011
Wave 59 Graduation from Transition. We're finally endorsed to production. I'm not excited at all. I'm not yet ready. I have lots of things to learn. Well, I know I'll learn them all soon.
We had a little celebration at Abuhan Tres, which is also just in I2. We had a breakfast buffet. How I missed having this. Back when I'm still an Aegisite, we visit every eat-all-you-can restaurants with my co-workers. I still feel that I'm out of place when I'm with my wavemates. I can compare how close I am with my wavemates in Aegis. Maybe because I'm no longer the youngest in the group (lols).. well I'm still the silent type me and everyone knows that. Most of them are just talkative and I just can't ride in. It really feels different with them. It feels like no one is interested to be with me. Sometimes I tried to, you know, reach out and be with them, join them.. and you would really feel how awkward the atmosphere is. I think the rest of the group found new friends.. Well, I did.. but what I mean, I hope I really found a friend just like I did from my previous companies.
By Tuesday, I'll meet my new team. I hope everything goes well..
Wave 59 Graduation from Transition. We're finally endorsed to production. I'm not excited at all. I'm not yet ready. I have lots of things to learn. Well, I know I'll learn them all soon.
We had a little celebration at Abuhan Tres, which is also just in I2. We had a breakfast buffet. How I missed having this. Back when I'm still an Aegisite, we visit every eat-all-you-can restaurants with my co-workers. I still feel that I'm out of place when I'm with my wavemates. I can compare how close I am with my wavemates in Aegis. Maybe because I'm no longer the youngest in the group (lols).. well I'm still the silent type me and everyone knows that. Most of them are just talkative and I just can't ride in. It really feels different with them. It feels like no one is interested to be with me. Sometimes I tried to, you know, reach out and be with them, join them.. and you would really feel how awkward the atmosphere is. I think the rest of the group found new friends.. Well, I did.. but what I mean, I hope I really found a friend just like I did from my previous companies.
By Tuesday, I'll meet my new team. I hope everything goes well..
Wednesday, June 1, 2011
The Big Bang Theory
June 2, 2011
Our wave finally hit the target for Average Handling Time (AHT). We ended up around 17 minutes and our target for this day is 18 minutes. And since we won the Big Bang Theory deal, we earn ourselves one Big Bang chocolate each. I was able to lower down my AHT to 21 minutes, which is the lowest so far in my entire transition and I've got 15 calls which is also my personal highest. I still have 2 days and I hope I'll be able to lower down my month to date AHT.
Why is my AHT high?
> I'm still familiarizing myself with the workflows and workaround.
> I'm not very familiar with other operating system since I've been using Windows XP
> I take time to understand what I'll be doing. I don't want to provide troubleshooting steps that I, myself don't understand.
> The vault may contain lots of information about the account, the troubleshooting steps, workflows, etc. but it's not very agent friendly and it's really taking time just to search for an article that you need. Documentum (the tool we used on my previous company) is way more helpful and organized.
What should I do.
> Familiarize myself with the vault so that I would know where to find the answers to my questions.
> Practice OS navigation. I really need to be familiar with other operating systems.
> Be straightforward. I'm challenged with this one.
> Active listening. So that I won't ask the same question all over again.
> Product knowledge. I'm not well trained. I'll just help myself.
Our wave finally hit the target for Average Handling Time (AHT). We ended up around 17 minutes and our target for this day is 18 minutes. And since we won the Big Bang Theory deal, we earn ourselves one Big Bang chocolate each. I was able to lower down my AHT to 21 minutes, which is the lowest so far in my entire transition and I've got 15 calls which is also my personal highest. I still have 2 days and I hope I'll be able to lower down my month to date AHT.
Why is my AHT high?
> I'm still familiarizing myself with the workflows and workaround.
> I'm not very familiar with other operating system since I've been using Windows XP
> I take time to understand what I'll be doing. I don't want to provide troubleshooting steps that I, myself don't understand.
> The vault may contain lots of information about the account, the troubleshooting steps, workflows, etc. but it's not very agent friendly and it's really taking time just to search for an article that you need. Documentum (the tool we used on my previous company) is way more helpful and organized.
What should I do.
> Familiarize myself with the vault so that I would know where to find the answers to my questions.
> Practice OS navigation. I really need to be familiar with other operating systems.
> Be straightforward. I'm challenged with this one.
> Active listening. So that I won't ask the same question all over again.
> Product knowledge. I'm not well trained. I'll just help myself.
Tuesday, May 31, 2011
Realization
Play DotA and choose a hero that you've never used before. You might have the correct items equipped, but not knowing when to use the skills won't let you win the game that easy. Or it's the other way around. You might have mastered the hero but not using the correct items will still screw the game.
Halfway
June 1, 2011
It's already the 6th month of the year. It's been a challenging year so far. Lots of things need to be learned, relearned and unlearned.
It's also the 7th day of our Transition and later this night will be the 8th. 3 more business days and we'll hit production. I'm not ready. I'm so not ready. This past few days, I'm starting to feel regret. I feel like I made another mistake.. a wrong move. I'm thinking, what if I didn't resign from my previous company? What if I just waited and stayed? I'm supposed to be a Real Time Analyst by now. Well, if I have been braver...
Convergys, just the name itself is very attracting. Think about the compensation and the prestige. CONVERGYS. The name speaks for itself. Is this the right company for me? I can't answer it yet. I just know that a lot of people are aiming to work for this company and I had my chance so I grabbed it. Now what?
Honestly, I'm struggling with my training. We're almost done and I still feel that I lack enough skills to handle technical calls. It's like I'm going to a war. I have my weapons and my master taught me how to use them. I just don't know how to fight and win the war with those weapons. My handling time is so high. I just want the issue to be resolved and I would like to learn the troubleshooting steps and processes myself. This just takes time.. And I feel like I'm not getting enough support that I need. Hopefully later tonight, I'll be able to manage my call well and hit the target for AHT. If not, I might need to check my options as early as now. I need to be ready and wise at this time.
It's already the 6th month of the year. It's been a challenging year so far. Lots of things need to be learned, relearned and unlearned.
It's also the 7th day of our Transition and later this night will be the 8th. 3 more business days and we'll hit production. I'm not ready. I'm so not ready. This past few days, I'm starting to feel regret. I feel like I made another mistake.. a wrong move. I'm thinking, what if I didn't resign from my previous company? What if I just waited and stayed? I'm supposed to be a Real Time Analyst by now. Well, if I have been braver...
Convergys, just the name itself is very attracting. Think about the compensation and the prestige. CONVERGYS. The name speaks for itself. Is this the right company for me? I can't answer it yet. I just know that a lot of people are aiming to work for this company and I had my chance so I grabbed it. Now what?
Honestly, I'm struggling with my training. We're almost done and I still feel that I lack enough skills to handle technical calls. It's like I'm going to a war. I have my weapons and my master taught me how to use them. I just don't know how to fight and win the war with those weapons. My handling time is so high. I just want the issue to be resolved and I would like to learn the troubleshooting steps and processes myself. This just takes time.. And I feel like I'm not getting enough support that I need. Hopefully later tonight, I'll be able to manage my call well and hit the target for AHT. If not, I might need to check my options as early as now. I need to be ready and wise at this time.
Thursday, May 19, 2011
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