Halfway

June 1, 2011

It's already the 6th month of the year. It's been a challenging year so far. Lots of things need to be learned, relearned and unlearned.

It's also the 7th day of our Transition and later this night will be the 8th. 3 more business days and we'll hit production. I'm not ready. I'm so not ready. This past few days, I'm starting to feel regret. I feel like I made another mistake.. a wrong move. I'm thinking, what if I didn't resign from my previous company? What if I just waited and stayed? I'm supposed to be a Real Time Analyst by now. Well, if I have been braver...

Convergys, just the name itself is very attracting. Think about the compensation and the prestige. CONVERGYS. The name speaks for itself. Is this the right company for me? I can't answer it yet. I just know that a lot of people are aiming to work for this company and I had my chance so I grabbed it. Now what?

Honestly, I'm struggling with my training. We're almost done and I still feel that I lack enough skills to handle technical calls. It's like I'm going to a war. I have my weapons and my master taught me how to use them. I just don't know how to fight and win the war with those weapons. My handling time is so high. I just want the issue to be resolved and I would like to learn the troubleshooting steps and processes myself. This just takes time.. And I feel like I'm not getting enough support that I need. Hopefully later tonight, I'll be able to manage my call well and hit the target for AHT. If not, I might need to check my options as early as now. I need to be ready and wise at this time.