So Long Zagu, Hello Quickly

  

Weeee.. QUICKLY, finally! I ordered Taro Ice with Nata and it tastes really good. I believe I already tried most flavors of Zagu but Quickly tastes better. I now have a new set of shakes to choose from. Next time I will try the bestseller  Taro Ice Special.

Quickly Taro Ice + Nata

Quickly Taro Ice Special

  

FYI Week First Audit

Since I passed Gating, here comes FYI week. For 5 days, we'll still be taking in calls for 4 hours and our calls will be audited by the QAs but whatever our score will be won't affect our score cards.

First Day of FYI Week...

I don't think I can stay longer with this account. I would like to give up at this point. I was able to handle most of my calls properly, but until when? There are lots of things that I need to be familiar with in this account. Medical terms, procedures, policies and all that stuff. I'm not medically trained, I'm only trained to answer member's inquiries with regards to their benefits and eligibility, which I'm still having a hard time to do. I know it's normal to feel this way because it's my first time to handle a health care account and to speak with the customer with no scripts. I really need to use the remaining part of my brain.

6:00 A.M. At last! Time to stop taking calls. I was surprised that I got a hundred in my very first audit. I'm not expecting it, and I'm the only one who got a hundred in our class. I was very lucky that my easiest call for the day was picked and reviewed. Good Lord! Thanks God!

Tomorrow.. I hope I can still maintain the score. I know in time, I'll learn how to accept this. In time..

The Gating Experience

We just finished our Client Specific Training last week and we had our Gating earlier. It’s the first time we took live calls and this will determine if we will proceed to nesting. My gater was one of the QA and I expect that it would be challenging for me to pass this. My first call was kind of difficult because I’m not that familiar on how to handle COBRA inquiries. I really don’t know what to do and what to say to the member. The succeeding calls are still the same. I’m quite familiar with some of the issues but the problem was, I don’t know if I’m doing the right thing or not and I tend to keep on asking. I think it’s better to ask than to commit mistakes and provide the member wrong information. After six calls for more than 3 hours, I was told that I still need to attend Gating 2, which means that I’m not yet endorsed to Nesting.

I’m feeling that this is not the right account for me. I find this account challenging but I don’t think I can still cope up with it. The account is nice, yes it is, but I don’t feel that I’m interested. I’m feeling that I don’t have the will to pass the training. Although I would like to pass, but basing on the calls I received and the knowledge I have right now, I don’t think I will make it. Good luck to me tonight.

First Online Payment

I’m wondering why I haven’t received my bills yet for my internet connection. I have received my first bill, however, the courier told my boardmate that the address I provided was wrong, so he gave me the correct address. I don’t know why I haven’t received any bills yet. It’s been a month already. Good thing, I received my ATM card today. I’m browsing the brochure and also the website of my bank. I found out that I could pay my bills online using my ATM card. I visited my balance statement online at www.smart.com.ph/connect. I found out that my 2 bills for the month of August and September were already sent. I then went to http://www.bancnetonline.com/ and paid my August bill of 997.20 php. There’s no charge for this transaction and another good thing is, I won’t for a long queue just to get this taken cared of. This is my first time doing this and it feels great.

http://sharkfire.i.ph