Missed

I missed this blog. There are a lot of things that I missed to post. December is fast approaching.. Again, I will try to catch up and post the happenings these past weeks.

- Divine's Birthday
- Bezfrhensary
- Nov 9
- First Day of Nesting, First IA
- Graduation from Nesting
- Jhean's post birthday
- Kris Allen Album
- 2012 Trailer
- New Moon Trailer
- Warcraft upgrade

Afternoon Thought

I feel like I'm living a life without a purpose.. or I'm just not living the life I thought it would be..

Someday, these will all make sense..

ABS-CBN Christmas Station ID

Live Like We're Dying Official Music Video

Another hundred

I can't believe that I still got a hundred score in my last 2 audits. That's 3 consecutive 100. I'm so lucky that the system picked my easy calls. I know if my other calls will be audited, I'll definitely get an Inaccuracy errors or Service Skill errors. I hope this will continue until nesting. Still, I want to be out of this account. I'm still willing to learn more, though. I don't know what would happen this coming weeks.

FYI Week First Audit

Since I passed Gating, here comes FYI week. For 5 days, we'll still be taking in calls for 4 hours and our calls will be audited by the QAs but whatever our score will be won't affect our score cards.

First Day of FYI Week...

I don't think I can stay longer with this account. I would like to give up at this point. I was able to handle most of my calls properly, but until when? There are lots of things that I need to be familiar with in this account. Medical terms, procedures, policies and all that stuff. I'm not medically trained, I'm only trained to answer member's inquiries with regards to their benefits and eligibility, which I'm still having a hard time to do. I know it's normal to feel this way because it's my first time to handle a health care account and to speak with the customer with no scripts. I really need to use the remaining part of my brain.

6:00 A.M. At last! Time to stop taking calls. I was surprised that I got a hundred in my very first audit. I'm not expecting it, and I'm the only one who got a hundred in our class. I was very lucky that my easiest call for the day was picked and reviewed. Good Lord! Thanks God!

Tomorrow.. I hope I can still maintain the score. I know in time, I'll learn how to accept this. In time..

Gating 2

November 4, 2009

Since I failed Gating 1, I still need to be gated back for me to be endorsed to FYI week. I was kinda lucky that our trainer, Macky, gated me. I passed.

I'm still not liking the account. It's challenging, I know, but it's really different from the previous accounts that I've been to. I hope I'll be fine in the coming days because I know I will not succeed if I won't show interest with the account. Best of luck for me.

The Gating Experience

We just finished our Client Specific Training last week and we had our Gating earlier. It’s the first time we took live calls and this will determine if we will proceed to nesting. My gater was one of the QA and I expect that it would be challenging for me to pass this. My first call was kind of difficult because I’m not that familiar on how to handle COBRA inquiries. I really don’t know what to do and what to say to the member. The succeeding calls are still the same. I’m quite familiar with some of the issues but the problem was, I don’t know if I’m doing the right thing or not and I tend to keep on asking. I think it’s better to ask than to commit mistakes and provide the member wrong information. After six calls for more than 3 hours, I was told that I still need to attend Gating 2, which means that I’m not yet endorsed to Nesting.

I’m feeling that this is not the right account for me. I find this account challenging but I don’t think I can still cope up with it. The account is nice, yes it is, but I don’t feel that I’m interested. I’m feeling that I don’t have the will to pass the training. Although I would like to pass, but basing on the calls I received and the knowledge I have right now, I don’t think I will make it. Good luck to me tonight.